Project Summary

Avanade’s global sales process has become overly complex due to rapid company growth. Many past decisions were made to accommodate edge cases and mitigate risks, leading to excessive bureaucracy and inefficiencies. As a result, deal velocity has slowed, and client satisfaction has been impacted.

This project aims to streamline the global sales process by leveraging generative AI and virtual agents to enhance efficiency and accelerate deal flow. The goal of the redesign is also to create a baseline process that is compatible with international laws and regulations

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Note: This is an ongoing project, and a more comprehensive case study will be published shortly after the project finishes. To learn more about this project, please contact me and I would be happy to share any additional details.